Virgin Mobile USB modem Bedienungsanleitung PDF herunterladen (Seite 32)

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TROUBLESHOOTING

If you have any problems with your connection or Wi-Fi hotspot please consult the

manual and check this section.

If the problem still exists contact your service provider or check our website for

more details at zte.com.au/virgin

Problem Possible Causes Suggested Solution

I cannot connect via

Wi-Fi

Security settings, password

has been changed.

Check the security settings SSID

and Password shown on your

Security Card.

If the password has been

changed reset the hotspot to

factory defaults:

1. With the device switched on

open the back cover and locate

the reset button on the left hand

side.

2. Using a blunt item such as a

pencil, tooth pick or paperclip

press and hold the “Reset”

button for 5 seconds.

3. The LEDs will flash and the

device will re-boot to factory

default settings.

The user interface

doesn’t start after

the Wi-Fi hotspot is

plugged in.

PC configuration is not

correct.

(No autorun)

Start the program manually by

going Start > Program Files or

use the shortcut on the desktop.

The Wi-Fi hotspot

has no signal.

SIM Card is locked

You have no

network coverage.

Try moving location until you get

good reception.

SIM card requires a PIN or

PUK number.

Contact your service provider to

obtain the PIN or PUK key.

Data connection

failed.

You have no

network coverage.

Try moving location until you get

good reception.

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